Financial Help

Insurance companies supporting customers during COVID-19

Safeco Insurance

Personal Auto Customer Relief Refund:

“Fewer drivers are on the road, which means fewer accidents. With this in mind, we are announcing our Personal Auto Customer Relief Refund, which will return approximately $250 million to our Liberty Mutual personal lines and Safeco auto customers.” Here’s how it works:

  • Personal auto insurance customers will receive a 15% refund of two months of their annual auto premium as of April 7, 2020, pending regulatory approval.
  • The refunds will begin in April and will be issued either by check or in the manner the customer made their most recent payment.
  • The payments will happen automatically. Customers do not need to call Safeco to receive the refund.

Payment flexibility options:

“Late fee charges have been automatically stopped and cancellations due to non-payment have been temporarily paused for personal auto and home customers from March 23 through at least May 22, 2020.
We continue to work with individual customers to extend payment dates if needed and provide personalized support.”

Encompass Insurance

“Shelter-in-Place Payback”:

“Most customers will receive 15% of their monthly premium in April and May, totaling more than $600 million.  Encompass customers will receive the money back through a credit to their bank account, credit card or Encompass account.  We are working with state insurance regulators to move forward expeditiously.”

“Free Identity Protection”:

“Allstate Identity Protection helps protect people from identity theft and financial fraud.  US residents can get the free identity protection product through Dec. 31, 2020, regardless of whether they are… Encompass customers, by signing up in April or May.

In addition, Encompass has taken actions to let customers postpone payments without penalty and expanding coverage if they use their cars to do delivery work.

The Hartford

“15% Payback”:

“We will be issuing a 15% refund on two months’ worth of premium for all customers with an in force personal auto policy as of 4/1/2020. Customers who pay the premium in installments will receive a credit toward their next payment. We are working with state insurance departments to approve these credits so we can pay them as quickly as possible. We plan to issue payments to customers either by check or direct deposit into the billing account on record. Customers do not need to take any action to receive this credit .This credit applies whether a customer pays in full or in installments.”

“Billing grace period”:

“For customers having financial difficulty, we will waive late-payment fees and cancellations for non-payment. This applies to personal auto and home policies until May 31. We hope this grace period gives customers financial flexibility during this crisis.”


“Progressive personal auto customers who have a policy in force as of April 30 will be credited 20% of their April premiums in May and personal auto customers with a policy in force as of May 31 will be credited 20% of their May premiums in June.”

“Customers will not need to take any actions to receive the benefits. The credits will be applied automatically to the customer’s policy and those who have paid in full will receive a payment of the credited amounts.”

In addition to the refunds described above, Thornburgh Insurance can help those in need by contacting your insurance company on your behalf.  Please call or email us to discuss how we can accommodate your specific financial hardship due to COVID-19 as there are options that could make a difference for you and your family which we can help to facilitate.

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